Key Policy & Procedure


Equality, Diversity and Inclusion

SHAP is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. We work towards service delivery through a staff team that is representative of society and for each service user, client and employee to feel respected and able to give their best.

Read our Equality, Diversity and Inclusion Policy Statement


Modern Slavery Policy Statement

Although not required to produce a slavery and human trafficking statement Shap has issued a Modern Slavery Policy Statement, in line with our values and commitment to social justice.

Read our Modern Slavery Policy Statement



Our Safeguarding Policy sets out the standards SHAP will adhere to and the approach it will take to ensure that our service users, clients, employees and other stakeholders are safeguarded from abuse or neglect.

Read our Safeguarding Policy (Adults)

Read our Safeguarding Policy (Children)

Read our Safeguarding Policy (Residential Family Centre)


Complaints, Compliments, Feedback

We always try to give the best service that we can and to meet service user, client and stakeholder expectations. However, we know that however hard we try, we may not meet your expectations every time. For this reason, your views are important to us. We appreciate and value your feedback, and whilst it is always good for us to hear when things go right, we also need to know when things go wrong – so that we can get it right next time.

To feedback to us, be it a comment, compliment or formal complaint please email the Central Business Unit at , or call us on 01744 454056

If you would like to see a full copy of our Complaints Policy and Procedures – please click this link below:

Complaints Policy 

Complaints Form 


Confidential Reporting (‘Whistle Blowing’)

SHAP encourages employees and others who have serious concerns about any aspect of the organisation’s work to come forward and voice those concerns.

Employees are often the first to realise that there may be something seriously wrong within SHAP and ‘Whistleblowing’ is viewed as a positive act that can make a valuable contribution to the way we deliver services, our efficiency and long-term success. It is not disloyal to colleagues or SHAP to speak up.

Read our Whistle Blowing Policy here 


Privacy Policy

At SHAP Ltd, we are committed to protecting and respecting the privacy of information that we hold. We aim to fulfil our obligations under the General Data Protection Regulation (GDPR) to the fullest extent. Our Privacy Policy sets out our commitment to protecting personal data and how that commitment is implemented in respect of the collecting, processing, using, storing and sharing of personal data.

Read our Privacy Policy 

Read our Cookie Policy

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