Quality Assurance

SHAP is an ISO 9001 certified organisation. We use the standard and our Quality Management System to demonstrate our ability to consistently provide support to service users and clients that meet their requirements and the expectations of our funders and other stakeholders.

In June 2014, we set up a Quality Group which audits and evaluates our performance against our stated policy and procedure. The group consists of people with lived experience of our services and staff from across the organisation and they help us to maintain our ISO 9001 accreditation.

ISO 9001 requires the organisation’s key procedures to be audited by the Quality Group every year and by ISO 9001 external auditors – this includes visiting several SHAP sites and also auditing our central and management functions.

Staff are interviewed and checks undertaken to ensure that SHAP adheres to both the procedures and the standards cited within each of them on a day to day basis.

The Quality Group also checks whether the procedures are still fit for purpose.

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