Information for service users

We work hard to involve our clients in development in the organisation and service delivery. We want to hear your views and take all comments / suggestions that are made, seriously – helping to bring about change in the organisation over the years. We look forward to hearing your great ideas and comments can be made via:

Complaint / suggestion forms
Client engagement groups
Support sessions with the project workers
Discussions with the scheme manager
Get in touch with us, form.

“You said; We did”

“We would like day trips out”

Trips to a theme park were planned which the young people in the particular scheme, helped to organise, fund raised for and obtained tickets through their resourcefulness and ideas.

What a fantastic day it was.

“We would like a communal area in the hostel, so we can socialise together”

Unfortunately due to the available space in the building, we weren’t able to create a communal area in the hostel itself.

However, we have created an outdoor space, which has been transformed into a communal garden equipped with a greenhouse. Providing the opportunity for people in the service to gain new skills.

“Can we have Wi-Fi in the hostel?”

We installed Wi-Fi, which is a rare feature in hostels

“We want to help change the organisation and be more involved”

We regularly involve clients in recruitment of staff and training provided in safer recruitment.