We love hearing from you and will always do our best to help.
Many of the questions that we get asked are about the services that we provide as well as finding out about working for us
What does Shap do?
Please read Our History along with Housing Support and Wellbeing which details all of our services
Where is your Head Office located?
We are located in the old Pilkington Glass head office complex; which is a very historic site and feature in St Helens.
Our address is:
Shap Ltd,
2nd Floor, Lakeside Building,
Alexandra Business Park,
Prescot Road,
St Helens WA10 3TT
How do I apply for accommodation?
Each scheme in Shap has a referral process, details of which are included on their page on the website. Please see: Housing Support and Wellbeing
How do I make a donation?
Please read aboute donations and donate here
Will I get financial help with my flat?
You maybe eligible to financial help through Housing Benefit or Universal Credit. The staff team in the scheme will be able to advise and support you to make a claim. You may have a small amount to pay yourself towards the rent and service charge for gas / electric / water. Please find information on our Housing Support and Wellbeing schemes here
I am 16-18 years old and homeless, what do I need to do?
Most of our schemes work with people aged 16. For those who are homeless and need emergency accommodation we have a few schemes that provide this – include a link to Sherdley House, Shelagh Delaney House and Steps Supported Lodgings Scheme.
If you are in:
- Knowsley, you need to go to Housing Options which is in the One Stop Shop Surgery in Prescot, Kirkby and Huyton; contact number is 0800 694 0280
- St Helens, you need to go to Housing Options which is in the Millenium Centre in St Helens; contact number is 01744 675150
- Liverpool, you need to go to Housing Options which is in Cunard Buildings, Water Street in Liverpool City Centre; contact number is 0800 731 6844
Do you have any Emergency Accommodation?
Yes, we do. You need to be between the ages of 16-21 years old. We have two hostels, one in St Helens (Sherdley House) and one in Knowsley (Shelagh Delaney House), as well emergency accommodation in our Steps Supported Lodgings Scheme. You can apply to these by contacting Housing Options.
If you are in:
- Knowsley, you need to go to Housing Options which is in the One Stop Shop Surgery in Prescot, Kirkby and Huyton; contact number is 0800 694 0280
- St Helens, you need to go to Housing Options which is in the Millenium Centre in St Helens; contact number is 01744 675150
- Liverpool, you need to go to Housing Options which is in Cunard Buildings, Water Street in Liverpool City Centre; contact number is 0800 731 6844
I am over 18 years old and homeless, what do I need to do?
Our schemes work with people aged 18 years and over. For those who are homeless and need emergency accommodation we have a few schemes that provide this – please see Sherdley House, Shelagh Delaney House and Steps Supported Lodgings Scheme.
If you are in:
- Knowsley, you need to go to Housing Options which is in the One Stop Shop Surgery in Prescot, Kirkby and Huyton; contact number is 0800 694 0280
- St Helens, you need to go to Housing Options which is in the Millenium Centre in St Helens; contact number is 01744 675150
- Liverpool, you need to go to Housing Options which is in Cunard Buildings, Water Street in Liverpool City Centre; contact number is 0800 731 6844
I would like to become a volunteer, how do I apply?
You can request a volunteer application form by contacting our head office on 01744 454056 or cbu@shap.org.uk.
If you need support to complete our application form or you would like to have a chat about the volunteer opportunities that we have available, please contact Shelly Cayton, our Practice Educator on 01744 454056.
For more information please see our Voluntering page
How do I apply for any vacancies that occur?
Most of our vacancies are also advertised on the Indeed Website as well as on our website