Changes: Bringing Balance Back

Changes is a Help Through Crisis Project funded by the National Lottery Community Fund to provide a service in Merseyside for people who experience repeated hardship crises. The Scheme provides immediate support and advice to tackle urgent and emergency situations, but also aims to build strength and resilience against future crises through coaching and a programme of support and learning.

Changes offers support with:

  • welfare and debt advice
  • solutions to housing problems
  • ways to improve health and wellbeing
  • self confidence and self esteem
  • programmes to help people to achieve their goals
  • self awareness and coaching
  • social isolation.

Staff are available 9am – 5pm, Monday to Friday and the team consists of:

  • Scheme Manager
  • Welfare Benefits Adviser
  • Personal Development Coach, and,
  • Scheme Coordinator.


Mission Statement

Empowering people to take control of their lives.  To deal with immediate crisis, then work with the client to develop skills and tools to build resilience, prevent future crises and take control

How to access the scheme

People can either self refer or can be referred by a friend, family member or another service that they maybe involved with.

How to apply

Please contact our office for more information about making a referral. Please call 0151 352 4513 or email

Contact us

Where to Find Us:

Unit 17 Dovecot Parade
L14 9PH

Phone Number:

0151 352 4513

Email Address:

Get In Touch Today

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Frequently Asked Questions

What is coaching?
Coaching helps people to make positive and lasting changes to their lives by acting as a bridge between where they are now and where they would like to be in the future.
What are the programmes?
The programmes are a series of workshops that we hold around money, housing, health, motivation and confidence which may help you to achieve your goals more quickly.
Do I have to come to your office?
No, we work in the community and will see clients in their homes or anywhere else that they may feel comfortable.

Help us tackle homelessness in Merseyside