Knowsley Temporary Accommodation Scheme

SHAP’s Temporary Accommodation Scheme in Knowsley provides housing management, support, advice and assistance to single men and women, couples and families assessed as homeless or potentially homeless by Knowsley Council.

The Scheme is managed by the Scheme Manager and a Project Worker.

It is not possible to apply directly to the Scheme for accommodation, instead anyone living in Knowsley who is experiencing difficulties with their accommodation – being unable to live safely at their home; losing their home or being threatened with homelessness, should contact the local authority Housing Options Service as soon as possible.

Don’t wait until you have left your home or have to leave home very soon before you contact them – the sooner you contact them, the more they can do to help you.

If the Housing Options Service offer you accommodation within the Temporary Accommodation Scheme, you will be offered:

  • a fully furnished property
  • receive a ‘starter pack
  • new bedding (which you will be allowed to take with when you leave).

The staff team will help you to complete all of the paperwork needed for you to live in the property; claim housing benefit; pay council tax and claim council tax relief, claim any other welfare benefits you may be entitled to and access Property Pool Plus (PPP).

They will also carry out house safety checks and visit you regularly and support you while you wait for a move to more permanent accommodation. Besides Knowsley Housing Options service, they also work closely with Knowsley Strategic Housing, Adult and Children’s Social Care Services, Knowsley Housing Trust, Knowsley Furnished Tenancies, The Emergency Support team, Knowsley Social Care, the Tenants Extra Support Scheme (TESS), Knowsley Housing Benefits Department and help service users and clients access support from Knowsley’s Emergency Support Scheme.

Mission Statement

We promote independence and empowerment by developing resilient communities and offering support to our clients with the prospect of working towards a brighter, stronger and more positive future.


How to access the scheme

Referrals cannot be made directly to the scheme.  Any property allocated is done through Knowsley Housing Options Service.


How to apply

Please contact Knowsley Housing Options Service on 0800 694 0280 for a confidential and private discussion. Monday – Friday 9am – 5pm (Wednesday 9am – 4pm).

An out of hours service is available in an emergency.

You can also visit them at:


Kirkby One Stop Shop

  • Any Monday and Friday between 9am and 3pm


Huyton One Stop Shop

  • Any Tuesday and Thursday from 9am to 3pm
  • Any Wednesday from 11am to 3pm.



Contact us

Where to Find Us:

Knowsley Temporary Accommodation Scheme
12 Octavia Court
L36 0YW

Phone Number:

0151 449 0300

Get In Touch Today

Frequently Asked Questions

How long am I going to be here ?

This can vary, but we will help you to register with Property Pool Plus as soon as you are referred to the Scheme, the Housing Options Service will send a ‘banding letter’ to the Choice-Based Lettings Team once you are registered on Property Pool and you can then you can start bidding on properties.

You are allowed to bid on three properties per week, but you must take the first offer.

Why do I have to pay service charges ?

The Housing Benefit Department will pay your rent – if you are eligible – but they do not pay for you Gas, Electricity and Water, which is pre-paid by KMBC and Shap.

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