Plus Dane – SHAP Halton Floating Support Service

Plus Dane – SHAP Halton Floating Support Service

Housing Support Services in Halton

SHAP joined forces with Plus Dane and Halton Borough Council and in April 2012 they launched a new Floating Support Service to deliver housing support services for vulnerable people across all client groups in the Halton area.

Videos where service users explain the service in their own words can be found on the Plus Dane SHAP youtube channel.

What is floating support?
Floating Support services are vital preventative services, promoting independence, preventing homelessness and empowering vulnerable people.

These services could enable clients to:

  • manage and reduce debts
  • access benefits advice
  • increase income
  • improve life skills
  • set up utility accounts
  • access health services
  • access other specialist services
  • feel less isolated
  • improve their general wellbeing
  • take part in education, training or employment opportunities

Floating support services

We offer 2 floating support services in Halton:

Generic Floating Support
Our Generic service may support clients to maintain or secure a tenancy.  We will provide housing support to enable them to live independently within their community, if they are experiencing issues such as substance misuse or offending behaviour.  We recognise diversity and will attempt to remove any barriers to accessing our support.  This service can support up to 150 clients.

Mental Health Floating Support
Our specialist Mental Health service aims to support clients whose primary support need is Mental Health issues.  We can enable clients to access appropriate Mental Health services and assist them to maintain their home, increase their independence, and improve their health.  This service can support up to 35 clients.

These services can support clients for up to six months.  Once a client accesses one of our Floating Support services they will be allocated a Support Officer. The role of the Support Officer is to work with the client to assess their needs and agree support goals, enabling them to improve their quality of life.

If the client is currently receiving support from another agency or accessing a wider network of support, we will work alongside them to ensure that their needs are being addressed.

Once the support plan is in place, we will review it on a regular basis with the client to check that they are achieving the goals that they have set and that the plan still meets their needs.

Referral Process

Referral Process

The procedure for making referrals to our service has changed and is now via Mainstay which is managed by Housing Solutions Team at Halton Borough Council.  You will need to complete either an Agency or Self Referral form along with a Consent Form and any documents you feel relevant to the referral.

Agency Referrals – Agencies are able to make a referral by completing an Agency Referral form along with Consent form and returning them to:

Jan Noone, Halton Borough Council, Housing Solutions Team, Runcorn Town Hall, Runcorn WA7 5TD

or emailed across to

Please note emails to this account are not monitored.

Someone from the Housing Solutions Team will make contact with the client to carry out a Mainstay Assessment of their housing related support needs and if they meet the criteria they will be placed on our waiting list.

If you have a query relating to any other aspect of agency support, including the allocation of cases to workers, please contact 0300 123 4560 (local rate from a mobile phone) or 0800 169 2988 (free from most UK landline phones) and ask to speak to a member of the Halton Floating Support Team.

Self Referrals – If an individual would like to make a self referral they can do so by completing a Direct Presentation form and Consent Form and returning them to:

Plus Dane/Shap, Jackson House, Second Avenue, Runcorn WA7 2PD

How to find out more about our support services

  • Call us on 0800 169 2988 (free from most UK landline phones) or 0300 123 4560 (local rate from a mobile phone) and ask to speak to a member of the Halton Floating Support team.
  • Email us at
  • Visit our Jackson House office
  • Write to us at Jackson House, Second Avenue, Runcorn WA7 2PD




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